By using the Services/Products of AsnaTel Ltd, you agree to the following terms and conditions with respect to your account. Please read the entire Terms and Conditions carefully before using or accessing our Products or Website. By accessing the asnatel.co.uk website and using any of the services/products offered or provided by Asnatel, you confirm your acceptance of, and agree to be bound by, all of the conditions of use set forth in this Agreement. Please DO NOT use this website or services if you do not accept all the terms and conditions stated herein.

>>>>>Fraudulent Activities
Asnatel reserves the right to deactivate, disable and remove any suspicious or fraudulent Calling Card or Wholesale account with or without notice. You are responsible for providing all accurate account information and preventing unauthorized use of your Asnatel and Credit Card accounts. You are entitled to refunds, reimbursements, credits, and exchanges for any portion of your account balance only at the discretion of Asnatel and only if a request for such a reimbursement has been made by you.

>>>>>Features
Asnatel reserves the right in creating or making any changes on all its features with or without notice. Please protect all your account information. Asnatel is not responsible for any lost, stolen or unauthorized usage of your calling card or wholesale account.

>>>>>Pinless Dialing
The Pinless dialing feature allows you to place a call without entering your PIN while such call is initiated from any of your registered phone numbers and such phone number is valid and fully functional. Asnatel is not responsible for any unauthorized use of any of your Phone or mobile.

>>>>>Incomplete Dialing
Asnatel is not responsible for any kind of charge that may be caused by entering or using the wrong destination numbers and/or any wrong dialing. Please be sure you fully understand the feature before using it.

>>>>>Lost Pin
Asnatel is not responsible for any lost, stolen or unauthorized usage of your accounts. Please protect all your account information at all times.

>>>>>Local Access Number Usage
You must verify with your local phone company whether there are any additional usage charges. Asnatel is not responsible for any charges or fees induced by any company other than Asnatel.  

>>>>>Password Security
All users are responsible for keeping their own Asnatel account password confidential, and restricting access to such User's computer. All users agree to accept full responsibility for all activities that occur within their Asnatel accounts. Please highly protect your Asnatel login password. Password changing on regular basis is highly recommended.

>>>>>Real-Time Account Management
To reduce the data loading time on the Internet, Asnatel website only provides call history ("Call Detail Record" or "CDR") to its calling card customers for the last 180 days. Asnatel highly recommends that you print or save your own CDR on monthly basis. Asnatel reserves the right to pull out any call history from the website that is more than 180 days old. Inquiries for CDR more than 180 days old are based on availability of data.

>>>>>Billing
Buying from Asnatel requires a credit card number for credit verification and payment of charges. By providing Asnatel with a credit card number, you grant Asnatel authorization to submit charges. You are responsible for preventing unauthorized use of your Account. You are entitled to refunds, reimbursements, credits, and exchanges for any portion of your account balance only at the discretion of Asnatel and only if such request has been made by you. Refund will go to the last record of the original payment method. No refunds shall be given for Asnatel Credits that are not directly acquired online from Asnatel.co.uk

>>>>>Bills from your other Long Distance Carriers
Asnatel will only charge calls that were connected through our network. We are not responsible for calls that were placed through any carriers other than Asnatel. We disclaim all such bills as the result of any action or practice done by customers.

>>>>>Wholesale Expiration Date
Asnatel reserves the right to disable or to terminate your account login and remove all other features and services if the account balance remains inactive for a period of six (6) months after the account has expired. Asnatel is not obligated to refund any of the unused balance in the expired and disabled account. The username, PIN(s), and phone numbers associated with a terminated account may be given to another user without notice to you or such other party.

>>>>>Account
Please protect all your account information. Asnatel is not responsible for lost, stolen PIN(s), or unauthorized usage of your account.

>>>>>Exception to the Rules
While we try our best to eliminate any additional taxes or surcharges to let you pay for only the minutes you have used, there is one exception when you call from free access number 0800. Please note that additional 2.5p per minute will be charged for each call made from a phone as the charges on outside carriers and calling card services (like ours) for using their number. Therefore, such per minute charge will occur each time you make a call from your phone using your Asnatel account

>>>>>Availability of Service
Due to Voip Internet services, Asnatel does not guarantee the continuous and uninterrupted services of any of its products and the features of its products. We always tries our best to make the service up to mark, but there are chances of interruptions.

>>>>>Disclaimers and Limitation of Liability
Asnatel does not guarantee the continuous, uninterrupted or secure access to the asnatel.co.uk website or any related products/services. The operation of the asnatel.co.uk website may be interfered with by numerous factors outside the control of Asnatel.
Asnatel will not be liable for any direct or indirect, incidental, special or consequential damages arising from the use of the asnatel.co.uk website or the purchase of any product.

 

>>>>>No Emergency Services
You expressly agree and understand that Asnatel is not intended to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit or any other kind of emergency services.

>>>>>Softphone and Other VoIP Media
In order to receive the benefits provided by the Asnatel Softphone, you hereby grant us permission to utilize the processor and bandwidth of your computer for the limited purpose of accessing our network, and Asnatel is not responsible for the technical support to your computer.

>>>>>Rates
Asnatel's rate table is clearly listed on our Web site's Rates page, available at http://www.asnatel.co.uk/calling-rates.php, and all rates in this page are denominated in GB Pounds. Rates are variable and are determined by market conditions and/or any other economic factors. Thus, Asnatel cannot guarantee that the rates will not change, and Asnatel reserves the right to adjust rates in the future. Asnatel recommends that customers periodically review the rate table to be informed of any changes.

>>>>>Procedure for Lost or Forgotten PINs
Should you lose or forget your PIN, Asnatel's Customer Service can be contacted via e-mail 24 hours a day, 7 days a week at support@asnatel.co.uk

>>>>>Customer Support
Asnatel Customer Support is solely for issues related to the Asnatel accounts. If you utilize the Support Service in a manner inconsistent with these terms and conditions, Asnatel may, in its sole discretion, terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse violates this Customer Support Policies.

>>>>>Changes to Terms and Conditions
Asnatel reserves the right to revise these Terms and Conditions at any time, and users are deemed to be apprised of and bound by any changes to Terms and Conditions.